Terms and conditions

  1. Definitions

In these terms and conditions:

  • ‘Company’ means The Travel Org Ltd;
  • ‘Product(s) means any item provided by the Company to the Customer;
  • ‘Customer’ means a private or trade customer ordering Product(s) from this web site.
  1. Conditions

The ordering of Product on this web site implies acceptance of these Terms and Conditions. These terms are subject to English law.

  1. Ordering and delivery

There shall be no binding agreement between the Company and the Customer until the order has been confirmed by email or telephone by the Company. All orders are accepted subject to these terms.

Stock items will be delivered to the Customer within the delivery time stated on the item description. In the event of an item being out of stock at the time of placing the order, the Company will notify the Customer as soon as possible and will offer a full refund through PayPal. No compensation will be payable over and above the value of the order.

The Company is entitled to withdraw from any agreement between the Company and the Customer in the event of pricing or content errors for Product advertised on the web site. Should an error be discovered, the Company will notify the Customer as soon as practically possible by email or telephone.

  1. Payment

Payment for Product must be received in full before title of the goods passes to the Customer. The Customer shall not be entitled to withhold payment of any amount due to the Company, nor shall the Customer be entitled to any right to set off.

Product will be dispatched to the Customer on receipt of full payment for the Product (plus any applicable carriage charges) unless otherwise agreed in writing with the customer.

Without prejudice to the Company’s other rights, should the Customer fail to pay any outstanding amount before the due date:

  • the Company shall reserve the right to refuse to accept any further orders placed by the Customer;
  • the Company reserves the right to charge interest on any outstanding balance at the rate of 2% per month, or part thereof, until full payment has been received
  1. Returns

Customers purchasing Product online may return the Product, for any reason, for a full refund within seven days of receipt. Notification must be made in writing by email to sales@thetravelorg.com.

If you cancel an order, you will be under an obligation to return any received goods and pay for the cost of doing so within 14 days of receiving the goods. Any payments or postage charges for returning the goods are not refundable and the return postage will need to be arranged by you.

During cancellation you have to take reasonable care of the product. The goods and any original packaging have to be undamaged and returned with the product in a resalable ‘as new’ condition.

Once you have notified us that you are cancelling your order and returning the goods, any sum debited to us from your credit, debit card or PayPal account will be re-credited to you as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. Any returned goods not returned in the condition received will be offset against the re-credit, according to anything missing or damaged.

You must inform us within seven days of delivery if the goods you receive are not as described on the Website or are defective in any way. We will collect any faulty goods or refund return postage costs and refund your purchase money in full or provide a suitable replacement.

Any damage caused during transit must be reported to the delivering driver (do not let them hurry you, as it is your right to properly check any delivered item) and any documentation presented needs to just have the word ‘damaged’ written on it WITHOUT GIVING A SIGNATURE . Failure to so will often void a claim (you can always write ‘unchecked’ WITHOUT a signature if you do not have the time to properly check the delivered item, or have someone else dealing with the delivering driver in your absence).

In the event that a delivery goes wrong we will assess the situation and of course do our best to help. Should there be a fault on our part we shall rectify it free of charge as soon as possible.

  1. Errors and omissions, liability

The Company will assume no responsibility for any errors or omissions within the Product(s) that it supplies. Without prejudice to these terms and conditions, the Company’s sole liability is to supply the Product(s) that the Customer has ordered. The Company shall have no liability and the Customer shall indemnify the Company and keep it indemnified against any claims, costs or expenses which may be made against or incurred by the Company in respect of any death of or injury to any person using the Product(s), except in the case of death or personal injury caused by the Company’s negligence. In no event shall the Company have any liability whatsoever to the Customer or any third party for any loss of revenue, profit, data or goodwill or for any incidental special (consequential) loss or damage arising from the use of the Product(s).

Last updated January 5, 2015

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